After-sales service

Our company takes the interests of customers as the first, established and improved the perfect quality assurance measures and after-sales service guarantee system. To provide users with all-weather, all-round, efficient and high-quality after-sales service, the company solemnly promises as follows:

Quality assurance

(1)Adhere to the "quality win" principle, the company provides a high level of professional and technical services, timely, efficient and enthusiastic to meet the needs of users, and constantly establish, develop and maintain customer relations, and constantly consolidate and strengthen customer loyalty, creating a service brand.
(2)Ensure the quality of all equipment meets the requirements of the contract and contract technical agreement.

After-sale guarantee

Our company guarantees that all products are produced and inspected according to relevant national standards, and unqualified products will never leave the factory. Our company guarantees that we will strictly fulfill the three guarantees and strictly implement the relevant regulations of national industrial product after-sales service. Within 13 months from the date of delivery of the products or within 12 months after the installation of the products (whichever comes earlier), if the buyer can verify that the products are correctly installed and used in accordance with the method recommended by the Company; Can prove that the product itself has design, material or processing defects, and make a written application to the company, the company will recall the defective products free of charge for maintenance, replacement or full refund according to the order price.

Technical service

(1)During equipment installation, the company will send professional technical management personnel to the site in advance for pre-installation preparation work, according to the national standards and combined with the actual site, work out the construction plan, and according to the specifications of all kinds of excellent personnel, to ensure the quality of installation and project progress.
(2)During equipment debugging, our company will send professional debugging personnel to the site to ensure the smooth process of debugging, and provide pre-job technical training to the owner's personnel, so as to lay a foundation for the smooth and normal operation of the system after handover.
(3)In the acceptance work, strictly check each link, take one by one self-check, review, re-check and other key ways to ensure that the equipment indicators, performance to meet the design requirements.
(4)Provide the complete set of technical documents, drawings, data and instructions to the user units in time.
(5)After the equipment is put into operation, our company will send professional training personnel free of charge to the user unit operators for a comprehensive system of training, until they master the equipment so far.

Our company implements 24-hour all-weather, all-round after-sales service mode. Our company is willing to exquisite technology, sincere service, to provide users with a careful and thoughtful efficient personalized star service.

The company will visit users regularly or irregularly to implement tracking services to ensure after-sales service quality, so that users can rest assured, no worries.
Our service tenet: putting customer's benefit first, professional, efficient and enthusiastic.